Refund policy

Returns & Refunds

We want every HNGD piece to feel right in your space. If you change your mind, you may request a return within 14 days of receiving your order.

Approved returns are subject to a 15% deduction from the item price. Return shipping costs are the responsibility of the customer.

Returned artwork must be in good condition and securely packaged for return. Returns that arrive damaged due to inadequate packaging may not be eligible for a refund.

To request a return, contact us with your order number before sending the artwork back. We’ll provide you with the return instructions and respond within 2 business days.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and clear photos of the issue.

Once reviewed, we’ll arrange a replacement or refund at no additional cost. The 15% deduction does not apply.

Refunds

Once your return is received and approved, your refund will be issued to the original payment method.

Please allow 7–14 business days for the refund to appear in your account. Original shipping charges are non-refundable.

Cancellations

Orders may be cancelled for a full refund before processing or fulfillment begins.

Please contact us as soon as possible if you wish to cancel your order.

Once processing or fulfillment has begun, the order can no longer be cancelled. You may still request a return after delivery under this policy.

Contact

For returns, refunds, cancellations, or order-related questions, contact us at:

hngd.art@gmail.com

Please include your order number so we can assist you quickly.